Patient Services Representative 2
Company: University of California- Davis Health
Location: Davis
Posted on: May 21, 2025
Job Description:
Apply for JobJob ID78457
LocationDavis
Full/Part TimeFull Time
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Job Summary
This incumbent is responsible for sustaining an environment of
intrinsic good will for the practice while providing optimum
services to patients and visitors. This position will float to all
Hospital Operations business units to perform a variety of duties,
providing front desk office support, patient registration, patient
discharge support, patient related hospitality and call center
support, for the assigned department/clinical team within the
Hospital Operations, including various shifts and length of
assignments.
Percentages of time allocated to functions in this position
description are a guideline only. Individual assignments and time
actually worked in each functional area may vary based on the
department's operational needs.Apply By Date: 5/30/2025 by
11:59pmMinimum Qualifications - For full consideration, applicants
are encouraged to upload license and/or certification if required
of the position
High School / GED equivalent or
related work experienceInterpersonal skills to establish and
maintain effective working relationships with all co-workers; to
consistently interact with patients and other members of the public
with patience, courtesy and professionalism, both in person and on
the telephone; and to effectively respond to individuals who may be
angry or upset.Ability to efficiently use computer system
applications for all functions required for this position,
including electronic mail, spreadsheets, word processing, and
medical office management, (i.e. scheduling, template maintenance,
maintenance of demographic and insurance information).Typing skills
sufficient to use computer keyboard for timely and accurate input
and production.Writing skills, using proper English grammar,
spelling and punctuation, sufficient to compose messages and/or
routine correspondence, which is clear, concise and easy to
understand.Bookkeeping skills sufficient to maintain accurate
records of patient financial transaction, prepare related financial
reports, balance cash box, and prepare deposits.Organizing skills
to establish priorities for own work within stated guidelines;
respond flexibly to changes in priorities; and maintain work
effectiveness in a setting with a high volume of patient activity
and frequent interruptions.Knowledge of practices and protocols
related to medical office procedures, (i.e. medical terminology,
appointments, medical records, insurance verification, cashiering,
billing, etc.)Filing skills to maintain logs and files of
information in alphabetical, chronological and/or numerical order,
such that it is current and easily retrievable. Knowledge of all
pertinent laws, regulations, and guidelines governing medical
records; confidentiality, privacy, and provision to others,
including HIPAA.Knowledge of health care insurance systems, which
may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county
funded coverage, and worker's compensation, sufficient to properly
obtain and track authorizations, appoint patients, make referrals
for consults, diagnostics and ancillary services, coordinate
hospital services, complete and submit billing documentation, and
explain provisions and requirements to patients.Knowledge of
ICD-10, CPT and HCPCS coding sufficient to identify services
performed; including diagnoses, procedures, and supplies.Preferred
Qualifications
1 year experience working in
healthcare related field preferred. Key Responsibilities
50% - Coordination of Medical Office
Services50% - Additional Job FunctionsDepartment OverviewUC Davis
Health is proud to offer a unique combination of personalized care
and extraordinary academic medical expertise at our PCN Davis
medical office. We offer a full range of patient-centered primary
care for both adults and children at this location, with an
emphasis on wellness. Davis patients also have periodic on-site
access to UC Davis Medical Center specialists in a range of
oft-used medical specialties, such as behavioral health,
cardiovascular care, gastroenterology, pulmonology, rheumatology
and general surgery. As part of a world-class university and the
region's only academic health system, our Davis physicians work to
apply the latest knowledge to solve health problems and can offer
access to new therapies and advanced technologies when needed.
A second clinic location in the Davis region is the Davis Campus
Clinic. This community clinic is housed right on the Davis Campus
and provides easy access to primary care for the Davis Campus
faculty and staff. POSITION INFORMATION
Salary or Pay Range: $26.01 -
$32.27Salary Frequency: HourlySalary Grade: 265UC Job Title: MED
OFC SVC CRD 2UC Job Code: 009213Number of Positions: 1Appointment
Type: Staff: CareerPercentage of Time: 100%Shift (Work Schedule):
M-F, 8-5Location: UCDMG Davis (PCN065)Union Representation:
EX-Patient Care TechnicalBenefits Eligible: YesThis position is
100% on-siteTHIS IS NOT AN H-1B OPPORTUNITYBenefitsOutstanding
benefits and perks are among the many rewards of working for the
University of California. UC Davis offers a full range of benefits,
resources and programs to help you bring your best self to work, as
well as to help you and your family achieve your health, wellness,
financial and career goals. Learn more about the benefits below and
eligibility rules by visiting either our handy or and our .
If you are represented by a union, benefits are negotiated between
the University of California (UC) and your union and finalized in a
contract. Read your bargaining unit's employment contract, stay
abreast of current negotiations and learn about collective
bargaining at UC:
https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
* High quality and low-cost medical plans to choose from to fit
your family's needs
* UC pays for Dental and Vision insurance premiums for you and your
family
* Extensive leave benefits including Pregnancy and Parental Leave,
Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health
Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis
Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement
Program as stipulated in the UC Davis Health Policies or Collective
Bargaining Agreement
* Access to free professional development courses and learning
opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free
mental health services
* Supplemental insurance offered including additional life,
short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer &
Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension
and other Retirement Saving Plans. More information on our
retirement benefits can be found Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling -
Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours Keyboard
use/repetitive motion - Frequent 3 to 6 Hours Mental Demands
Sustained attention and concentration
- Frequent 3 to 6 Hours Complex problem solving/reasoning -
Occasional Up to 3 Hours Ability to organize & prioritize -
Frequent 3 to 6 Hours Communication skills - Frequent 3 to 6 Hours
Numerical skills - Occasional Up to 3 Hours Constant Interaction -
Frequent 3 to 6 Hours Customer/Patient Contact - Frequent 3 to 6
Hours Multiple Concurrent Tasks - Frequent 3 to 6 Hours Work
EnvironmentUC Davis is a smoke and tobacco free campus effective
January 1, 2014. Smoking, the use of smokeless tobacco products,
and the use of unregulated nicotine products (e-cigarettes) will be
strictly prohibited on any UC Davis owned or leased property,
indoors and outdoors, including parking lots and residential
space.
Must be willing to work overtime, variable days (including
weekends), hours, and locations as required to meet business needs
of the practice.Special Requirements - Please contact your
recruiter with questions regarding which activities apply by
position
This is a critical position, as
defined by UC Policy and local procedures, and as such, employment
is contingent upon clearing a criminal background check(s) and may
include drug screening, medical evaluation clearance and functional
capacity assessmentMisconduct Disclosure Requirement: As a
condition of employment, the final candidate who accepts a
conditional offer of employment will be required to disclose if
they have been subject to any final administrative or judicial
decisions within the last seven years determining that they
committed any misconduct; received notice of any allegations or are
currently the subject of any administrative or disciplinary
proceedings involving misconduct; have left a position after
receiving notice of allegations or while under investigation in an
administrative or disciplinary proceeding involving misconduct; or
have filed an appeal of a finding of misconduct with a previous
employer.A Culture of Opportunity and BelongingAt UC Davis, we're
committed to solving life's most urgent challenges and building a
healthier, more resilient world. We believe in growing through
every challenge, continually striving to improve, and welcoming new
perspectives that strengthen our community. We recognize that a
vibrant and innovative organization values both individual
strengths and shared purpose. The best ideas often emerge when
people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our ,
our and for research and education. We believe you belong here. The
University of California, Davis is an Equal Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy,
please visit:
Because we want you to feel seen and valued, our recruitment
process at UC Davis supports openness and authenticity. Research
shows that some individuals hesitate to apply unless they meet
every qualification. You may be an excellent fit for this role-or
the next one. We encourage you to apply even if your experience
doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please
visit:
Keywords: University of California- Davis Health, North Highlands , Patient Services Representative 2, Sales , Davis, California
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