Customer Experience Lead
Location: San Francisco
Posted on: June 23, 2025
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Job Description:
We are a fast growing DTC leading brand looking for a CX Lead!
This Jobot Job is hosted by: Brandon Bays Are you a fit? Easy Apply
now by clicking the "Apply Now" button and sending us your resume.
Salary: $100,000 - $130,000 per year A bit about us: Customer
Experience Lead Location: San Francisco, CA (On-site 4 days/week)
Compensation: $90–125K equity We’re a fast-growing, design-forward
DTC consumer products brand creating beautifully crafted physical
products that blend functionality with artistic expression. Our
team is small, collaborative, and obsessed with delivering a
thoughtful, elevated customer experience—from first touch to final
delivery. We believe CX isn’t just about solving problems—it’s a
strategic function that shapes product, design, and brand
perception. As we continue to scale, we're looking for someone to
lead this function and take our post-purchase experience to the
next level. Why join us? You’ll own the entire customer journey,
helping shape how thousands of people experience our brand We're
design-obsessed, customer-focused, and in a stage of real
growth—your ideas will directly influence product, operations, and
team culture Opportunity to lay the foundation for a growing CX
team and step into a future leadership role Access to unique perks
like personal use of 3D printing equipment, quarterly offsites, and
a deeply collaborative team culture Comprehensive benefits:
medical, dental, vision, 401k, generous PTO and parental leave Job
Details In this role, you’ll be the primary voice of the customer,
working across support, operations, design, and product to ensure
every customer touchpoint is smooth, thoughtful, and memorable.
What You'll Do: Manage daily customer interactions via Zendesk,
email, and social platforms Solve complex customer issues with
empathy and efficiency Build and improve internal workflows, SOPs,
and support documentation Analyze feedback and identify patterns to
drive product or process improvements Partner with the design team
to relay insights and help shape future features Report on key
customer metrics (NPS, CSAT, etc.) and advocate for the customer in
internal discussions Stay hands-on with frontline support while
helping define what future CX hiring looks like What We’re Looking
For: 3–5 years in customer support, CX, or operations—ideally in a
DTC or physical product environment Not afraid to roll up your
sleeves, but also ready to think big-picture and improve systems
Strong communicator—clear, warm, and articulate Organized,
proactive, and excited by the idea of owning something end-to-end
Experience with tools like Zendesk, Notion, Asana, and Google Suite
Comfort working cross-functionally with product, design, and ops
Interested in hearing more? Easy Apply now by clicking the "Apply
Now" button. Jobot is an Equal Opportunity Employer. We provide an
inclusive work environment that celebrates diversity and all
qualified candidates receive consideration for employment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. Sometimes
Jobot is required to perform background checks with your
authorization. Jobot will consider qualified candidates with
criminal histories in a manner consistent with any applicable
federal, state, or local law regarding criminal backgrounds,
including but not limited to the Los Angeles Fair Chance Initiative
for Hiring and the San Francisco Fair Chance Ordinance.
Keywords: , North Highlands , Customer Experience Lead, PR / Public Relations , San Francisco, California
