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Patient Transfer Coordinator - Located in North Highlands, CA

Company: REACH Medical Holdings
Location: North Highlands
Posted on: May 7, 2022

Job Description:

Located in North Highlands, CAMore Information about this Job: The Patient Transfer Coordinator is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance at various levels of complexity. You will routinely interact with both external and internal customers, including but not limited to: hospital personnel, physicians, administrators, transport vendors and other key personnel. All Patient Transfer Coordinators begin as trainees and are promoted at regular intervals based on successfully passing a skills assessment, written evaluation, and oral board within 18 months of hire.ESSENTIAL FUNCTIONS/DUTIES

  • Focused interaction with singular clients and mental health transfers
  • Setting up transports which may include both air and ground assets
  • Coordinate relevant transport modes for discharged patients
  • Perform transport follow-ups for ground
  • Must demonstrate Technical Skills including following:
    • Typing - Minimum 35/WPM net, increasing to Typing Speed of 40/WPM ne
    • Demonstrated working knowledge of LVM software
    • Proficiency using clients Electronic Medical Record programs, such as Cerner, Epic and MediTech
    • Working knowledge and proficiency in following call algorithms for each client.
    • Proficiency in telecom systems, conferencing multiple parties and use of ARC software.
    • Continuous Quality Improvement, closing calls with a > 90% accuracy rate
    • Proficiency in setting patient transports and follow-ups using the appropriate levels of service and insurance protocols.
    • Regulation and Patient Flow process, Client flow charts, EMTALA, HIPAA, CAD Documentation
    • Call Intake process and documentation, Call Flow, correct algorithm used
    • Knowledge of emergency procedures and Emergency Action Plan/Post Event/Incident Plan
    • ICS Basic Credentialing (ICS 100, 200) QUALIFICATIONS Experience:
      • Excellent communication skills and customer service skills
      • 1+ year prior relevant experience in the health care preferred but not required, e.g., Medical Assisting, Case Worker, EMT EMS or Law Enforcement Dispatch or related discipline
      • 1+ year customer service experience, insurance, or billing/coding environment (preferred)
      • Basic Knowledge of medical terminology required
      • Ability to competently use computer based phone systems, VOIP/Digital Education:
        • High School diploma or equivalent.
        • Two-year degree in related field, preferred but mot required Credentials/Licenses:
          • Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience preferred
          • Must successfully pass all tests associated with the PTRC internal training program. Interpersonal Skills:
            • Able to maintain professionalism and effectiveness in high stress situations
            • Must be able to work independently with little to no supervision
            • Must be able to work as an integral part of a cohesive, fast paced and productive team
            • Excellent oral and written communications
            • Critical listening skills
            • Problem solving and conflict resolution REPORTING RELATIONSHIPSReports to: Transfer Center DirectorInterrelationships: Transfer Center Leadership TeamEEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Keywords: REACH Medical Holdings, North Highlands , Patient Transfer Coordinator - Located in North Highlands, CA, Other , North Highlands, California

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