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Dental Front Desk

Company: Elica Health Centers
Location: North Highlands
Posted on: May 3, 2021

Job Description:

At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community. This passion extends from the exceptional care we provide to our underserved patients in Sacramento/Yolo County down to providing community outreach on our state-of-the-art mobile medicine program, Health on Wheels. Elica Health Centers is a Federally Qualified Health Center (FQHC) thanks to our hardworking Elica family. Become a part of a team where every day is an opportunity to make a positive impact in your community!

Dental Front Desk Receptionist

The Dental Front Desk Receptionist will answer phone calls, greet patients, schedule patients' appointments, enter patient information into our dental office software, maintain office appearance and perform various clerical tasks. The Dental Receptionist will perform administrative duties necessary to ensure the dental clinic is running smoothly.

Job Duties and Responsibilities

Register new patients according to established office protocols. Assist patients to complete all necessary forms and documentation. Verify and update patient information. Inform patients of dental office procedures and policies. Move patients through appointments as scheduled. Enter all relevant patient information into data system. Maintain and manage patient records in compliance with privacy and security regulations. Answer and manage incoming calls. Respond and comply to requests for information. Schedule patient appointments. Confirm upcoming appointments and recalls according to office protocols. Check daily appointment schedule. Arrange patient charts for next day appointments. Fill in cancellations and no-shows. Organize referrals to other medical specialists. Dispatch lab work appropriately. Collect and receive payments from patients at time of treatment. Inform patients of financial treatment plan options. Arrange payment schedule with patients. Arrange supporting documents for insurance claims. Sort and distribute incoming and outgoing mail. Monitor and maintain inventory of dental office supplies. Update patient education materials. Maintain a professional reception area. Safeguard patient privacy and confidentiality.

High School Diploma or equivalent. Minimum of one (1) year of related experience in dental setting preferred; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Current CPR Certification required. Minimum of one year of Dentrix Dental Software experience preferred. Knowledge of government and non-government payers for dental insurances (MediCal). Experience with dental terminology, knowledge of CDT/ICD-10/HCPCS codes. FQHC sliding fee and/or billing experience preferred. Knowledge of general administrative and clerical procedures. Effective oral and written communication skills in English are required; Bilingual English/Spanish/Russian preferred; A valid California Drivers license with insurable driving record.

Physical Demands

The work environment is characteristic of a dental clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Benefits

Medical: Two options with Kaiser or Western Health Advantage HRA Plan: Company funded Health Reimbursement Arrangement to help pay for out-of-pocket costs related to medical coverage FSA Plans: Elica offers 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA Dental: Kansas City Life DPPO Vision: VSP Choice Network Basic Life and AD&D Insurance Company paid Supplemental Life and AD&D options Sick time, Vacation and Paid Holidays. 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting. Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources. Tuition Reimbursement program and CME/CEU program.

Keywords: Elica Health Centers, North Highlands , Dental Front Desk, Other , North Highlands, California

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