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Front End Lead

Company: White Cap
Location: North Highlands
Posted on: May 3, 2021

Job Description:

**Company Overview**

Previously known as HD Supply - Construction & Industrial and now know as White Cap Supply Holdings, LLC ("White Cap"), White Cap is made up of four distinct businesses called White Cap, Contractors' Warehouse, Brafasco, and most recently Construction Supply Group.

White Cap has over 400 locations across 46 US States and 8 Canadian Provinces. Approximately 7,400 associates provide support for more than 230,000 customers.

In addition to value-add services, White Cap offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products.

**Job Description & Qualifications**

**Job Summary**

Responsible for expediting all cashiers and service desk transactions. Troubleshoot customer service issues on front end of store.

**Major Tasks, Responsibilities, and Key Accountabilities**

+ Trains cashiers/front end associates according to company policies.

+ Ensures customer service is provided in a timely fashion.

+ Opens or closes store bank and maintains accuracy of store bank.

+ Approves checks, refunds, and bank card transactions.

+ Implements special sales, credit card offers, and promotional campaigns.

+ Ensures all returned merchandise is put back on floor or damaged out as appropriate.

+ Ensures observance all SOP's (Standard Operating Policies) including, but not limited to, all safety related practices and procedures.

+ Performs other duties as assigned.

**Nature and Scope**

+ Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.

+ Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.

+ Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

**Work Environment**

+ Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

+ Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.

+ Typically requires overnight travel less than 10% of the time.

**Education and Experience**

+ Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

**Preferred Qualifications & Job Specific Details**

**Preferred Qualifications**

+ Associate's degree or 2 years completed at a 4 year college or university and currently enrolled in college courses preferred.

+ Must have cashier and cash room experience.

+ Ability to pass a forklift training and certification program.


**Job Locations** _US-CA-North Highlands_

**Posted Date** _4 weeks ago_ _(3/15/2021 4:59 PM)_

**_Job ID_** _2021-42177_

**_Business Unit_** _Home Improvement Solutions_

**_Functional Area_** _Retail_

**_Remote Position?_** _No_

**_Position Type_** _Full-Time_

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Keywords: White Cap, North Highlands , Front End Lead, Other , North Highlands, California

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