Transfer Center Coordinator Trainee

Company: REACH Air Medical Service
Location: North Highlands
Posted on: May 14, 2020

Job Description:

Overview The Transfer Center Coordinator Trainee (TCCT) within the initial six-month training period will receive and process all requests for inter-facility transfers. Under general supervision of the Transfer Center Leadership and peer Team, will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The (TCCT) will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors and other key personnel by performing the following duties. Responsibilities Academy: TCCT will attend the scheduled academy and upon completion of the academy, pass a skills evaluation and a written evaluation. Passing this exit evaluation process is a requirement to continue to on the job training as a Trainee. Under supervision, the Transfer Center Coordinator Trainee shall:

• Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.
• Respond appropriately applying discretion and independent judgment to a variety of requests in order to best:
  • Ability to gather pertinent information to process patient transfer requests and arranging transportation
  • Ability to demonstrate compliance with all established policies and procedures as they apply to coordination of patient referral and transport.
  • Ability to learn and comply with local EMS policies, procedure, processes, and protocols.
  • Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.
  • Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
  • Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
  • Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.
  • Develops high degree of familiarity with client service area geography and medical facilities.
  • Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects Ability to learn to operate technical equipment components necessary for the performance of job duties, including but not limited to:
    • Integrated telephone system
    • Computer Aided Dispatch System
    • Computer database maintenance and integrity
    • Mapping systems
    • Internet
    • Electronic Medical Records Communicates professionally and effectively with:
      • Transport Vendors
      • Administrators
      • Hospitals
      • MICNs/Physicians
      • Transfer Centers
      • Any other contact with individuals relating to the AATC Documentation
        • Complete all cad documentation with appropriate notes and times
        • Grammar and spelling checked Obtains patient demographic documentation:
          • Facesheet/labs/diagnostic studies/physician notes and consultations
          • Insurance information Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs. Other duties as assigned Qualifications QUALIFICATIONS Education:
            • High School diploma or equivalent. Two-year degree in related field preferred. Licensure/Certificates:
              • Current or previously held EMT certification, Medical Assistant, case manager or equivalent education/experience preferred
              • Must successfully pass the all tests associated with the PTRC internal training program. Experience:
                • Required Knowledge of medical terminology required
                • Preferred 6 months to 1-year prior experience in the health care environment
                • Preferred 1 year customer service experience
                • Preferred EMS or Hospital clinical experience
                • Preferred Computer based phone systems, VOIP/Digital Technical Skills:
                  • Required Typing - Minimum 35/WPM net
                  • Required Working knowledge of basic office equipment
                  • Preferred Proficient in PC applications such as, but not limited to Microsoft Office
                  • Preferred Electronic Medical Record experience
                  • Preferred Computer aided Dispatch software experience Interpersonal Skills
                    • Must be able to work independently with little to no supervision
                    • Must be able to work as an integral part of a cohesive, fast paced & productive team
                    • Excellent oral and written communications
                    • Critical listening skills
                    • Critical thinking skills
                    • Multitasking
                    • Problem solving and conflict resolution
                    • Able to maintain professionalism and effectiveness in high stress situations MANAGEMENT & JUDGMENT: This individual must be able to take responsibility for activities, exercise decision-making, improves processes, products and services, exhibits sound and accurate judgment; supports and explains reasoning for decisions and make appropriate and timely decisions. LANGUAGE SKILLS: Able to read, analyze, and interpret documents; able to respond effectively to inquiries or complaints. Must have the ability to generate reports, presentations, write detailed and complex correspondence and articles using original or innovative techniques and /or style. MATHEMATICAL SKILLS: Must be able to work with basic mathematical concepts such as addition, subtraction, multiplication and division and to apply concepts such as fractions, percentages, ratios and proportions to practical situations. REASONING ABILITY: Must be able to deal with and resolve problems; foresee and correct potential issues without direct input or supervision. Ability to apply common sense, sound judgment and the understanding to carry out detailed written or oral instructions. Required the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. PHYSICAL AND EMOTIONAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, this individual regularly required to use hands to finger, handle, or feel and reach with hands and arms. Individual is frequently required to sit or stand. Individual is also required to talk and hear. Individual must occasionally lift and /or move up to 10 pounds. Specific vision ability required by this job includes the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Additional Information REACH offers competitive benefits including medical, dental, vision, short- and long-term disability, life insurance, as well as a 401(k) plan. We also offer a flexible paid-time-off program and voluntary supplemental life insurance packages. The REACH Medical Holdings Family of Companies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, military/veteran status, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veteran

Keywords: REACH Air Medical Service, North Highlands , Transfer Center Coordinator Trainee, Other , North Highlands, California