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Transfer Center Coordinator Trainee

Company: REACH Air Medical Service
Location: North Highlands
Posted on: March 26, 2020

Job Description:

OverviewThe Transfer Center Coordinator Trainee (TCCT) within the initial six-month training period will receive and process all requests for inter-facility transfers. Under general supervision of the Transfer Center Leadership and peer Team, will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The (TCCT) will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors and other key personnel by performing the following duties.ResponsibilitiesAcademy:

TCCT will attend the scheduled academy and upon completion of the academy, pass a skills evaluation and a written evaluation. Passing this exit evaluation process is a requirement to continue to on the job training as a Trainee.

Under supervision, the Transfer Center Coordinator Trainee shall:

a. Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.

b. Respond appropriately applying discretion and independent judgment to a variety of requests in order to best:



  • Ability to gather pertinent information to process patient transfer requests and arranging transportation

  • Ability to demonstrate compliance with all established policies and procedures as they apply to coordination of patient referral and transport.

  • Ability to learn and comply with local EMS policies, procedure, processes, and protocols.

  • Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.

  • Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests

  • Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities

  • Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.

  • Develops high degree of familiarity with client service area geography and medical facilities.

  • Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects

    c. Ability to learn to operate technical equipment components

    necessary for the performance of job duties, including but not limited to:



    • Integrated telephone system

    • Computer Aided Dispatch System

    • Computer database maintenance and integrity

    • Mapping systems

    • Internet

    • Electronic Medical Records

      d.Communicates professionally and effectively with:



      • Transport Vendors

      • Administrators

      • Hospitals

      • MICNs/Physicians

      • Transfer Centers

      • Any other contact with individuals relating to the AATC

        e. Documentation



        • Complete all cad documentation with appropriate notes and times

        • Grammar and spelling checked

          f. Obtains patient demographic documentation:



          • Facesheet/labs/diagnostic studies/physician notes and consultations

          • Insurance information

            g. Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.

            h. Other duties as assignedQualificationsAcademy:

            TCCT will attend the scheduled academy and upon completion of the academy, pass a skills evaluation and a written evaluation. Passing this exit evaluation process is a requirement to continue to on the job training as a Trainee.

            Under supervision, the Transfer Center Coordinator Trainee shall:

            a. Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.

            b. Respond appropriately applying discretion and independent judgment to a variety of requests in order to best:



            • Ability to gather pertinent information to process patient transfer requests and arranging transportation

            • Ability to demonstrate compliance with all established policies and procedures as they apply to coordination of patient referral and transport.

            • Ability to learn and comply with local EMS policies, procedure, processes, and protocols.

            • Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.

            • Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests

            • Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities

            • Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.

            • Develops high degree of familiarity with client service area geography and medical facilities.

            • Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects

              c. Ability to learn to operate technical equipment components

              necessary for the performance of job duties, including but not limited to:



              • Integrated telephone system

              • Computer Aided Dispatch System

              • Computer database maintenance and integrity

              • Mapping systems

              • Internet

              • Electronic Medical Records

                d.Communicates professionally and effectively with:



                • Transport Vendors

                • Administrators

                • Hospitals

                • MICNs/Physicians

                • Transfer Centers

                • Any other contact with individuals relating to the AATC

                  e. Documentation



                  • Complete all cad documentation with appropriate notes and times

                  • Grammar and spelling checked

                    f. Obtains patient demographic documentation:



                    • Facesheet/labs/diagnostic studies/physician notes and consultations

                    • Insurance information

                      g. Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.

                      h. Other duties as assignedAdditional InformationREACH offers competitive benefits including medical, dental, vision, short- and long-term disability, life insurance, as well as a 401(k) plan. We also offer a flexible paid-time-off program and voluntary supplemental life insurance packages.

                      The REACH Medical Holdings Family of Companies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, military/veteran status, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans).

                      #EMSJOB

Keywords: REACH Air Medical Service, North Highlands , Transfer Center Coordinator Trainee, Other , North Highlands, California

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