General Manager, North Lake Tahoe

Company: Grand Welcome Services
Location: Incline Village
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: As the General Manager, you’ll oversee daily operations and drive excellence across our North Lake Tahoe portfolio. You’ll lead teams in housekeeping, maintenance, and quality control, ensuring consistent, high-quality guest experience. This role requires a hands-on leader who thrives in dynamic environments, manages multiple priorities, and fosters collaboration across departments. You’ll also play a key role in onboarding new properties, mentoring staff, maintaining compliance with brand standards, and contributing to regional business growth. Responsibilities Operational Leadership Oversee all day-to-day operations, including housekeeping, maintenance, and inspection workflows within Guesty and other platforms. Ensure completion of housekeeping work orders and adherence to brand standards. Develop, implement, and monitor processes that improve efficiency, quality, and guest satisfaction. Team Management & Training Recruit, train, coach, and lead a high-performing team to achieve service, quality, and operational goals. Conduct ongoing performance reviews and promote accountability through clear communication and feedback. Financial & Administrative Oversight Participate in annual budget planning and manage local financial reporting throughout the year. Monitor supply inventory, procurement, and budget compliance across the region. Complete administrative duties including scheduling, payroll/labor reporting, and guest review management. Owner & Community Relations Foster strong relationships with property owners through proactive communication and operational transparency. Partner with local real estate professionals, community networks, and marketing initiatives to attract new owners. Safety & Compliance Ensure adherence to company safety standards and regulatory requirements. Maintain audit readiness and uphold all internal policies and procedures. Other Responsibilities Represent Grand Welcome at local industry events and community meetings. Perform site visits and property inspections to maintain brand consistency. Support cross-functional projects and other duties as assigned. Requirements: Three (3) to five (5) years job experience in hospitality. Two (2) years of experience in a management/leadership position preferably in hotel, restaurant, or retail management. Strong organizational and time management skills. Excellent customer service, communication and Interpersonal skills. Supervisory skills combined with the ability to manage a team and hold team accountable. Ability to train, coach and develop team. Ability to adapt quickly to changing priorities, paired with problem resolution skills. Bachelor's degree in Business Administration preferred. Working Conditions The position will require travel, which may include some overnight travel, if needed, for training purposes or industry conferences. The General Manager will be expected to familiarize themselves with the various properties and be available to meet with owners at their properties or at the office. Because Grand Welcome has property locations in diverse regions the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business need, so flexibility is expected. While performing the duties of this job, the employee is regularly required to talk or hear. ?The employee is frequently required to stand and walk.?The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must frequently lift or move up to 10 pounds and occasionally lift up to 25 pounds. Benefits Competitive Compensation Health, Dental, and Vision Coverages 401k with match Generous PTO Offering Career Advancement Opportunities All the equipment you’ll need to be successful Join a team that truly lives their values Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Grand Welcome Services, North Highlands , General Manager, North Lake Tahoe, Hospitality & Tourism , Incline Village, California