Meritain Account Director
Company: Hispanic Alliance for Career Enhancement
Location: Sacramento
Posted on: June 1, 2025
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Job Description:
At CVS Health, we're building a world of health around every
consumer and surrounding ourselves with dedicated colleagues who
are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions
of Americans through our local presence, digital channels and more
than 300,000 purpose-driven colleagues - caring for people where,
when and how they choose in a way that is uniquely more connected,
more convenient and more compassionate. And we do it all with
heart, each and every day.
Position Summary:
**We are seeking qualified candidates across the country for this
opportunity**
--- Develops and implements account management and cross/up sell
strategies to build and maintain strong external and internal
relationships to achieve customer satisfaction, revenue,
membership, and earnings objectives for existing customers in
assigned business segments, products, and geographies for a base of
large market or multi-product and geography accounts.
--- Serves as the primary interface for all products and services
and creates demand for the organization's products and services by
raising their profile with customers.
Fundamental Components:
--- Develops and executes account management strategy for a
strategic, multi-geography or high tier book of business to include
discussions on service levels and expectations, process
improvements, operation of benefits plans, identification of gaps
in service levels, and determination of root causes and solution
development through cross-functional coordination via internal and
external senior or executive levels decision makers.
--- Develops and executes the renewal process ensuring appropriate
margins and customer/membership retention targets are achieved.
Prepares client for renewal by explaining cost drivers of benefit
plan, offers solutions to reduce costs, delivers renewal to client
and producer. Formulates complex financial decision recommendations
and presents them to management. Supports New Business Sales team
with finalist meetings for new business.
--- Assesses the competitive environment and develops sales
strategies to capitalize on market opportunities and drive a
competitive advantage.
--- Develops and maintain and executes strategic cross-functional
annual business plan and account strategy by customer that reflects
the customer's business objectives and how Aetna solutions align
with those objectives to achieve our operational, financial,
network, clinical and relationship initiatives (internal and
external version). Retains and cultivates a profitable book of
business by coordinating the renewal process.
--- Works collaboratively within Aetna and across business
functions to ensure customer needs are understood and key issues
are addressed.
--- Responsible for Customer Strategy & Relationship Management for
day-to-day contacts, senior management, and key decision makers -
ensure multi- threaded throughout the organization - also
leads/manages the Producer Relationship for this customer.
--- Understands industry trends, market dynamics and able to tie
these levers to the Customer's/Account Strategy.
--- Leads coordination for communications of any CVS/Aetna News
(i.e. general business announcements, operational support,
etc.)
--- Directly accountable for retention of assigned portfolio
(persistency and renewal goals), owns the financial management of
their assigned book. Owns, manages, and coordinates renewal
strategies. Drives/executes on upsell activities.
--- Supports New Business Sales team with finalist meetings for new
opportunities.
--- Responsible for financial performance, including pricing and
negotiation, ensuring alignment with profitability targets for
assigned portfolio. Reviews and consultatively presents customer
reporting with meaningful analytics, trending, and insightful
recommendations for additional programs and services. Leads
Presentations with clients.
--- Will require 50% travel to offsite locations for in-person
meetings.
Experience:
Education:
--- Bachelor's degree in business or related field, or equivalent
experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,400.00 - $139,240.00
This pay range represents the base hourly rate or base annual
full-time salary for all positions in the job grade within which
this position falls. The actual base salary offer will depend on a
variety of factors including experience, education, geography and
other relevant factors.
Our people fuel our future. Our teams reflect the customers,
patients, members and communities we serve and we are committed to
fostering a workplace where every colleague feels valued and that
they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and
benefits - investing in the physical, emotional and financial
wellness of our colleagues and their families to help them be the
healthiest they can be. In addition to our competitive wages, our
great benefits include:
For more information, visit
https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close
on: 07/28/2025
Qualified applicants with arrest or conviction records will be
considered for employment in accordance with all federal, state and
local laws.
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Keywords: Hispanic Alliance for Career Enhancement, North Highlands , Meritain Account Director, Executive , Sacramento, California
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