Account Manager-POD

Company: John Wiley & Sons Inc.
Location: Campbell
Posted on: May 25, 2025

Job Description:

Job Description:Account Manager-PODLocation:Remote, CA, USAOur mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.About the Role:As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments.You will report to the Regional Sales Director and will be responsible for managing 150-250 key institutional accounts. In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings.Key Responsibilities:

• Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets.
  • Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year.
    • Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth.
      • Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements.
        • Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley's full portfolio by understanding the unique needs of each institution and offering tailored solutions.
          • Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision.
            • Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership.
              • Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes.
                • CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership.
                  • Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience.
                    • Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness.What We're Looking For:
                      • Education: Bachelor's degree
                        • Experience: 5-7+ years of proven success managing complex, strategic accounts and consistently exceeding sales targets.
                          • Sales Expertise: Experience in consultative sales with a track record of achieving financial goals in a high-impact role.
                            • Team Player: Strong ability to collaborate across teams and regions to drive collective success.
                              • Customer-Centric: Exceptional ability to understand and diagnose the unique needs of institutional clients, providing value-driven solutions.
                                • Communication Skills: Strong written and verbal communication skills, with an emphasis on crafting tailored messaging and building lasting client relationships.
                                  • Self-Motivation: Ability to work independently and manage your own book of business with a proactive and entrepreneurial mindset.
                                    • Negotiation Skills: Proven experience in leading data-driven negotiations, finding opportunities for growth, and creating win-win outcomes.
                                    • Travel: Willingness to travel up to 40% to meet with clients and attend industry events.Salary Range:81,000 USD to 119,667 USDAbout Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
                                      
                                      With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
                                      
                                      Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
                                      
                                      We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
                                      
                                      We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
                                      
                                      When applying, please attach your resume/CV to be considered.#LI-JG1Required
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Keywords: John Wiley & Sons Inc., North Highlands , Account Manager-POD, Executive , Campbell, California