General Manager - North Highlands
Company: Taymax Group
Location: North Highlands
Posted on: November 14, 2023
5945 Watt Ave, North Highlands, CA 95660-4755, United States of
It's fun to work in a company where people truly BELIEVE in what
We're committed to bringing passion and customer focus to the
The Club Manager will be responsible for the oversight of gym
operations to ensure an exceptional "Judgement Free" member
experience as well as a financially successful club. This position
will be accountable for leading a team of employees in a positive,
motivating manner with continuous assistance in employee training
Essential Duties and Responsibilities
---Recruit, hire, train and develop a high performing staff
consisting of Assistant Managers, Member Service Representatives,
Trainers and Custodians.
---Create and maintain a welcoming atmosphere for all members,
prospective members and guests and ensure staff follows superior
customer service guidelines.
- Schedule staff and ensure all shifts are covered.
- Ensure staff is providing exceptional customer service at all
- Lead by example and maintain consistent accountability for
direct reports by training and coaching, ensuring adherence to PF's
values and goals.
- Administration and processing of all weekly/bi-weekly employee
- Resolve employee issues or concerns.
- Manage progressive discipline and termination as needed.
---Lead by example with involvement in all front desk related
- Greet members and guests, providing exceptional customer
service to ensure that everyone feels welcome!
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system, tour and sign up new members,
log amenities and communicate updates or events to members and
- Facilitate all member requests and help to resolve any member
issues and questions.
---Oversee cleanliness and maintenance of facility including taking
responsibility for largest section of cleaning daily.
- Ensure the front desk area and lobby clean and orderly.
- Participate in regular facility cleaning and club upkeep such
as mopping up spills, trash removal, cleaning windows and mirrors
and re-racking weights
- Ensure safety of employees, members and club property by
determining when equipment or facilities are in need of repair and
communicating to Facilities Maintenance team in a timely
---Manage marketing efforts by ensuring that staff is aware and
trained on all marketing promotions.
---Authorize expenditures and refunds. Make daily bank
---Prepare all HR related forms and send to Corporate HR and
---Track statistics and reports (weekly, monthly, annually).
---Provide backup support for any employee who is absent.
---Other duties as assigned based on club needs.
---Must be 18 years of age or older, have a high school diploma/GED
equivalent and have a passion for fitness and health.
---One to three years of experience in a management role
---Computer Proficiency (Microsoft Suite) and the ability to learn
---Strong leadership, team building and coaching skills.
---Direct experience managing customer focused teams in the fitness
or similar industry.
---Exceptional customer service and conflict resolution skills.
---A hard working, enthusiastic and energetic management style!
---Organization, problem solving and planning skills.
---Ability to work independently as well as part of a team.
---Must have valid driver's license, acceptable driving record and
must have own reliable means of transportation.
---Continual standing and walking
---Continual talking and listening in person or on the phone
---Must be able to lift up to 50 lbs as well as bend, crouch and
reach on a daily basis
---Will occasionally encounter toxic chemicals
NOTE: Only those applicants under consideration will be contacted.
Please accept our utmost appreciation for your interest in a
position with Taymax Group.
Taymax Group is an equal opportunity employer in the terms and
conditions of employment. We believe in providing an inclusive and
diverse workplace environment and welcome talent from all
backgrounds and perspectives. Our success is directly related to
our people and as a company, we strive to foster an inclusive and
diverse environment where we all work toward our common goal; to
enhance people's lives by providing a high-quality fitness
experience in a welcoming, non-intimidating environment, which we
can all the Judgment Free Zone. This commitment applies to all
candidates and employees regardless of race, color, ethnicity,
citizenship, place of origin, creed, religion, age, sex, gender
identity, gender expression, sexual orientation, family status,
marital status, disability and any other protected
Taymax Group welcomes and encourages applications from people with
disabilities. Accommodations are available upon request for
candidates taking part in all aspects of the selection process. If
you are a person with a disability and require accommodation in
order to successfully submit an application, please contact Human
Resources at hr@taymaxgroup to make an accommodation request.
Keywords: Taymax Group, North Highlands , General Manager - North Highlands, Executive , North Highlands, California
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