Customer Service Representative - Intake/Shipping Agent (L1)
Company: The Rockridge Group
Location: South San Francisco
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Job Title: L1 Customer Service
Representative – Intake/Shipping Agent (L1) Location: Onsite
Summary: We are seeking a reliable and meticulous entry level
Technical Logistics Representative to join our logistics inventory
and package handling team. This role requires managing two service
ticket queues for equipment related requests, and working with
other team members to ensure the proper processing and inventory of
both inbound and outbound parcels. A successful team member will
demonstrate consistency by following a daily work routine,
processing equipment in a timely manner, and maintaining a proper
chain of custody for all equipment. Regular updates to all relevant
service tickets is also required. Essential Duties and
Responsibilities: Create FedEx shipping labels to retrieve computer
systems from off site employees. Prepare FedEx boxes for shipping.
Handle and process inbound and outbound packages/equipment to other
team members and roles. Process and inventory equipment toward the
goal of reuse, recycle, or resale. Update spreadsheets for
equipment and task tracking purposes. Update all assigned service
tickets on a regular and consistent basis. Interact with company
personnel to facilitate the return or handling of their equipment.
Maintain clear organization of all inventory locations. Work with
the legal department in regards to equipment requiring their
attention. Respond to email and chat in a timely manner. Provide
feedback regarding the needs of the team or environment for ongoing
improvements. Other duties and responsibilities may be assigned.
Maintain professionalism and appearance at all times.
Education/Experience: 1 year Customer Service experience.
IT/Sensitive Equipment handling experience required. Shipping and
receiving experience is a plus. Experience working directly with
customers is a must. Any Technical ability is a plus but not
necessary. Able to multitask and prioritize multiple
tasks/activities. Good interpersonal skills and organizational
skills. Google Suite (sheets/docs/slides/chat/calendar) is a must.
Knowledge of the ServiceNow ticketing system is helpful.
Keywords: The Rockridge Group, North Highlands , Customer Service Representative - Intake/Shipping Agent (L1), Customer Service & Call Center , South San Francisco, California
