Telecommunications Engineer
Location: Stanford
Posted on: June 23, 2025
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Job Description:
Detailed Job Description: Job Title: Telecommunications
Attendant Client's Domain: Education Location: Stanford, CA 94305 -
Onsite Role Duration: 03 Months (High Possibility of extension as
well as conversion) Pay Rate: $25/h. Description: Top 3
requirements to hire? Call Centre experience. Flexibility Type 35
wpm Description: Responsibilities: Provide directory listings and
information; connect callers to the appropriate department, faculty
or staff member, physician, patient, or student; establish
conference calls. Quote long-distance calling rates; clarify system
dialing capabilities; provide general assistance in using telephone
and paging systems. Page Medical Center doctors and staff for
incoming callers; announce pages within the Medical Center; provide
both general and specific doctor-patient support during off-hours
using on-call rosters and other pertinent reference documents,
electronic and hard copy. Dispatch medical emergency teams for the
Medical Center in response to medical alert notifications (e.g.,
cardiac arrest, trauma, fire, chemical spills, disaster recovery,
and police emergencies). Provide off-hours coverage and support for
entities. Utilize call center and collaboration applications and
systems to ensure first call resolutions. Carry out various
administrative tasks, including maintaining information and paging
directory databases, creating internal reports, reference material,
and archives, performing system diagnostics, test routines, or
system searches, and processing internal forms. Participate in
process and performance improvement efforts: This includes
regularly acting as a mentor to co-workers in the effort to improve
call handling and customer service skills, assisting with the
training of co-workers, and reviewing, updating, and suggesting
improvements to processes and process documentation. Adhere to
safety rules. Requirements: Experience working in a customer
service-oriented environment, with demonstrated ability to handle
high volumes of calls, preferably in a university or medical center
setting. Polished telephone etiquette and manner, and ability to
communicate clearly and effectively in English; reading, writing,
and spelling skills. Ability to interface effectively with
high-level professionals, managers, supervisors, and other clients.
Ability to exercise tact and diplomacy under pressure. Ability to
operate all telecommunications equipment, with demonstrated
computerized keyboard skills (corrected typing rate of 40-50 words
per minute). Hands-on experience with MAC or DOS systems and
console operations. Familiarity with automated paging systems.
Ability to work in a team environment and effectively contribute as
a member of a team.
Keywords: , North Highlands , Telecommunications Engineer, Customer Service & Call Center , Stanford, California
