Guest Services Specialist
Location: San Francisco
Posted on: June 23, 2025
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Job Description:
Title: Guest Services Specialist Duration: 12 month contract
with potential for extension Location: San Francisco CA (Onsite)
Role Overview: The Workplace Experience team drives global
connection and inclusion throughout the employee lifecycle. We
create and support inspiring, safe, and efficient environments,
enabling employees to perform their best work. As the Guest
Services Specialist, you will be responsible for providing a first
in class office reception experience, creating an inviting
environment for employees, guests, and vendors. This role will be
based in the San Francisco office. Responsibilities: Managing
In-Office Experience: Oversee reception and visitor registration,
serving as the primary point of contact for employees and visitors,
ensuring a great first impression with a warm and welcoming
atmosphere. Provide access assistance, working in tandem with
onsite physical Security. Develop a working relationship with
employees and vendors to satisfy complex needs of various
stakeholders. Office Reception Look & Feel: Monitor the space to be
sure it remains clean, neat and tidy and free of unnecessary
clutter. Report all janitorial and maintenance needs, including
spills, paint touchup requirements, equipment malfunctions, etc.
Employee Experience & Support Services: Monitor and respond to
tickets, emails, and Slacks, routing requests appropriately. Assist
with or manage special projects as needed, contribute ideas to
enhance team productivity, efficiency, and service quality, and
ensure the accuracy, production, and retention of key program
materials. Provide administrative support for the Workplace
Experience team as directed, including organization and management
of office supplies, and meeting coordination. Office Operations
Assistance: Maintain constant communication with the Workplace
Experience team for issues such as badges and COI coordination.
Receive package deliveries and other vendor deliveries.
Requirements: Minimum 1 year of related experience in Hospitality,
Reception and/or Workplace work required. Excellent customer
service skills with a pleasant and calm demeanor. Ability to be
in-office daily. Previous experience with event assistance. Ability
to work in a flexible, positive, and team-oriented work
environment, while being open to change and with a mindset to
initiate and embrace process improvement. Excellent organizational
and multitasking skills. Self-starter; handles self with minimal
supervision and is proactive. Excellent communication skills
(verbal and written). Substantial knowledge and experience using
Google suite and Slack. College degree preferred.
Keywords: , North Highlands , Guest Services Specialist, Administration, Clerical , San Francisco, California
